The simple office of Public Complain Center
The performance of Public Complain Center SecretariatBureaucracy Sidoarjo opens their heart through ICT
By Erny Setyawati
Sidoarjo regency is small regency not far from Capital city Surabaya. Sidoarjo is popular with shrimp and milk fish symbol has many problems now, especially hot volcano mud that prediction never stops until 30 years. Although facing hard problems but the Government still have commitment to improve public service.
Based on government program that bureaucracy should improve the public service, the Sidoarjo bureaucracy begins using Information Communication Technology as tool to support public services. They begin with simple way. Realized that public is important role to control government policy, the regent of Sidoarjo ,Win Hendrarso decided to create Public Complain Center.
Win hendrarso is sure that through Public Complain Center, public can give aspirations, complains without barriers, so that two ways communication can build good governance. Beginning February 2004, the public can communicate with the government through email, fax, telephone, guestbook, PO Box and filling form that available at Public Complain Center secretariat at Sultan Agung street Sidoarjo ( in front of Communication and information division belong to Sidoarjo regency. The Sidoarjo regency also have gate away known as e Government by visiting http://www.sidoarjokab.go.id/ Based on the definition from world Bank that e government is refers to the use by government agencies of information technologies (such as wide area networks, the internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. Based on definition above, the Sidoarjo regency should improve e Government step by step appropriate with the definition. The implementation e Government is difficult to do, but the Regent try it. We do not care the lack of infrastructure, human resources and mindset has not changed yet, we should do some thing although only small steps.
If you want to give aspiration or complain about public service on line, you can fill here: http://sidoarjo.sytes.net/p3msda/
All of the complains and aspiration entry to the computer and distribute to many divisions that handle responsibility job. The distribution only takes a few minutes because using Information Communication Technology. The intranet network have important role for implementation the program, beside stabile software, hardware and brain ware. The public should wait for seven days to see the answers from the government, because the division should discuss with the vertical institution or province government, if needed. All the answers will publish through the gate away http://www.sidoarjokab.go.id/ , the detail information will see here, you can monitor minute to minute http://sidoarjo.sytes.net/p3msda .Indonesia still have digital divide problem, the Public Complain Center give alternative for public not familiar with ICT. The citizen can see the answer from the announcements that placed at strategies road, listening through government radio, announcements at the district and answer telephone, letter direct to customers.
Through the public complain center software, the regent can control the division and institution that quickly responds or not, because their action is valued through system (only access through intranet).
The improvement public service depending on complains decrease. Based on data appearance on http://www.sidoarjokab.go.id/ .We can make conclusion that complain from public never stable, http://sidoarjo.sytes.net/p3msda
If there are serious problems on public service that government serves, effect to the complains growing. .
Now the questions come to us, does the Public Complain Center improve the public trust? The answer is confusing, because as matter of fact, the demonstrations grow and never stops. The media critic becoming grow also, because Indonesia is democracy state. The Public Complain Center is only alternative to make communication with Policy holders at Sidoarjo Regency.
Sidoarjo regency is small regency not far from Capital city Surabaya. Sidoarjo is popular with shrimp and milk fish symbol has many problems now, especially hot volcano mud that prediction never stops until 30 years. Although facing hard problems but the Government still have commitment to improve public service.
Based on government program that bureaucracy should improve the public service, the Sidoarjo bureaucracy begins using Information Communication Technology as tool to support public services. They begin with simple way. Realized that public is important role to control government policy, the regent of Sidoarjo ,Win Hendrarso decided to create Public Complain Center.
Win hendrarso is sure that through Public Complain Center, public can give aspirations, complains without barriers, so that two ways communication can build good governance. Beginning February 2004, the public can communicate with the government through email, fax, telephone, guestbook, PO Box and filling form that available at Public Complain Center secretariat at Sultan Agung street Sidoarjo ( in front of Communication and information division belong to Sidoarjo regency. The Sidoarjo regency also have gate away known as e Government by visiting http://www.sidoarjokab.go.id/ Based on the definition from world Bank that e government is refers to the use by government agencies of information technologies (such as wide area networks, the internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. Based on definition above, the Sidoarjo regency should improve e Government step by step appropriate with the definition. The implementation e Government is difficult to do, but the Regent try it. We do not care the lack of infrastructure, human resources and mindset has not changed yet, we should do some thing although only small steps.
If you want to give aspiration or complain about public service on line, you can fill here: http://sidoarjo.sytes.net/p3msda/
All of the complains and aspiration entry to the computer and distribute to many divisions that handle responsibility job. The distribution only takes a few minutes because using Information Communication Technology. The intranet network have important role for implementation the program, beside stabile software, hardware and brain ware. The public should wait for seven days to see the answers from the government, because the division should discuss with the vertical institution or province government, if needed. All the answers will publish through the gate away http://www.sidoarjokab.go.id/ , the detail information will see here, you can monitor minute to minute http://sidoarjo.sytes.net/p3msda .Indonesia still have digital divide problem, the Public Complain Center give alternative for public not familiar with ICT. The citizen can see the answer from the announcements that placed at strategies road, listening through government radio, announcements at the district and answer telephone, letter direct to customers.
Through the public complain center software, the regent can control the division and institution that quickly responds or not, because their action is valued through system (only access through intranet).
The improvement public service depending on complains decrease. Based on data appearance on http://www.sidoarjokab.go.id/ .We can make conclusion that complain from public never stable, http://sidoarjo.sytes.net/p3msda
If there are serious problems on public service that government serves, effect to the complains growing. .
Now the questions come to us, does the Public Complain Center improve the public trust? The answer is confusing, because as matter of fact, the demonstrations grow and never stops. The media critic becoming grow also, because Indonesia is democracy state. The Public Complain Center is only alternative to make communication with Policy holders at Sidoarjo Regency.
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