The using of Hot Spot to decrease digital divide for G to C implementation

By Erny Setyawati

The improvement of Information Technology and communication make Regency and Municipality at Indonesia, tend to build ICT infrastructure and website. Almost 95 % of Regency and Municipality have their own site, few of them have been interactive, and the others only give information. The Government regulation from Department of information and communication (President Instruction Number 3, 2003) said that the first step to build E Government, the Regency and Municipality at Indonesia should improve their own site.
The Indonesia Government that still has digital divide problem, lack of infrastructure, high cost internet connection, beside mindset of people of Indonesia not internet minded.
There are many Regency and Municipality, like Malang Municipality, Surabaya Municipality, Kebumen Regency, Tarakan Municipality and KutaiTarumanegara Regency try to make breakthrough by giving internet connection free to people.
They use Hot Spot or wireless network so that decrease high cost infrastructure.
The people can access to internet connection freely at open area that have radius from hot spot location. Generally, the Regency and Municipality build the internet connection at open area near to government office, so that the people of middle class can use the facility freely. However, the East Java province joint venture with National Planning Department have made breakthrough by improving Telecenter at village that so far from town.
We appreciate for all the Regency and Municipality have done, but we should face the reality that the price of desktop computer or laptop is still expensive. The people are hard to go to free access at the open area, because of not having laptop. The area is opened without facility, so that people are lazy to go there, nice to go to internet café with 3000 until 4000 rupiah. The others problem, the bureaucracy mindset have not changed yet, not all of them can use computer although only users. So, what is the solution? Perhaps the solution just like below;

1. The Regency and Municipality have many Districts in their area. We can build hot spot for internet connection freely at the District that spread around near area. The Districts Government give few laptop to be used freely by people.

2. The Municipality and Regency improve the quality site content, especially for public services, transparency and give the opportunity to people to participate in making public decision.

3. Give opportunity to third party to build ICT infrastructure through transparency of tender.

4. Improve District bureaucracy mindset in using ICT so that can give balance information to their people.

5. Campaign ICT function to people regularly.

6. The state Government through Department of Communication and Information and Province Government to create regulations that motivate Regency and Municipality in order to participate to improve ICT for people.

7. Campaign to investors in order to participate to improve ICT at village.

8. Decrease the high cost of internet access.

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The advantages to use hot spot for e Government implementation

By Erny Setyawati

We use hot spot for communication on e Government implementation more effective and cheaper than others communication now. We should communicate G to G (Government to Government), G to B (Government to Business) and G to C
(Government to citizen), however few Regencies and Municipalities try to improve G to P (Government to People) and G to E (Government to employer), like Jembrana regency at Bali Province. The improvement of networking technology makes government communication more efficient. The Hot Spot or technology wireless can communicate with infrastructure, laptop, computer, server and printer. Hot spot can be related to WIFI (wireless fidelity). The wireless technology use 2,4 GHZ frequency that freely to use it at Indonesia. The frequency can be used by private network at company or organization, public network for non commercial purpose, such as education, health services.
The specifically, hot spot is so efficient for e government implementation because,

1. Easy to access
We can access to network for specific area that hot spot placed although we are out of office. This is so effective, if the hot spot area wider so that the employers that live around the office can still work although they stay at home.

2. Efficient, cheaper and easy
To compare to do cable communication is more complicated than hot spot. We use Hot spot technology, not care about complicated cable and to arrange cable, because hot spot is easy to place. Wireless is neatly also.

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The strategies how to use internet protocol and wireless fidelity (WIFI) for
e government implementation

By Erny Setyawati

Implementation of Electronic Government can not be avoided from building communication infrastructure. Based on fact that many regencies and municipality at Indonesia have not on roof yet. We should be wiser to choose technology for infrastructure, efficient and low cost for operational is the best choosing. The improvement of internet technology can help to build communication with low cost. We can be avoided from beat price, because the cost of beat is so expensive at Indonesia. The communication based on internet technology, only pay for internet price than you use manual telephone.
You only need a computer and internet connection 100 kbps, if you want to communicate telephone through internet protocol. If you use traditional telephone, please use Analog telephone adaptor (ATA). However, there are few hardware and software to use in order to communicate by internet protocol:
1. PC / laptop (min) Pentium 3, memory 256 MB/PDA or IP telephone (stationer /mobile) Ethernet phone or manual telephone.
Sound card
Coder/ decoder
Analog telephone adaptor (ATA)
Gateway, server, modem, router, proxy.
Beside hardware, you still need software that we recommend,
For windows , Messenger, Netmeeting, Xl-lite, SJphone or idefisk
For proxy server IP: Asterisk, SER, linux, Apache, MySQL
For detail information, visit free here:
http://www.iptephony.org , http://www.voip-calculator.com,
Beside the technology above, there is wireless fidelity that suitable for building communication for government. The WIFI technology is networking can communicate from many locations without cable. The WIFI uses radio frequency media for free (2,4GHZ) and have sent and received speed 54 Mbps. The WIFI network worked, used access point / hot spot can communicate to Information technology infrastructure, like computer, laptop, cellular phone and PDA ( personal digital assistance)
The minimal specification can be used for the WIFI, just like below;
- PC computer (Pentium 3 minimum, memory 256 MB), laptop others.
- Cable coaxial ( from antenna to server )
- Access point
- Wireless client : PCMCIA/ PC card
- Antenna and thunder security ( special WIFI antenna out door )
- Gateway, server, modern, route, proxy
Beside hardware above, we should use software like below,
- Access point mode
- Server gateway
- Firewall
- Security.

The specification of WIFI hardware including software, the software runs on windows and Linux. If you are confused to build WIFI for government communication, we recommend contacting the third party to build them.

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The Visitor see the new books Sidoarjo



Public Library gets many visitors becaus of ICT

By Erny Setyawati

The growing of Public Library visitor goes significant because of Information Communication Telecommunication implementation. The innovation to implement ICT came when the World Bank give chance to Sidoarjo regency to participate competition to get founding. Sidoarjo regency become the winner and get the founding and improve the ICT infrastructure.
The Sidoarjo regency with 1.500 more population grow to industry regency because of many big factories and Small Medium entrepreneur. The entrepreneurs and students are so familiar with internet technology although the digital divide still becomes important obstacle. Growing of student mindset and international schools make Sidoarjo Regency need internet café and public education, especially ICT.
Realizing that Public Library become education center of Sidoarjo , so the Regent decided to make internet café and Library public service support by ICT.
The Public Library that visited almost 250 visitors a day should repair the service, because the service is essential for customer’s satisfaction. With the World Bank founding, the Sidoarjo Public Library can give services,

1. The customers can find variety of books by computer system, without manual catalog that difficult to find.

2. The customers that majority are students, almost 60 % women have chance to learn many literature, language, mathematic and science through VCD and DVD and computer interactive.

3. Internet café with low cost price than others internet cafes at Sidoarjo.
Have opportunity to learn ICT and to choose the program with talent instructors. All free without cost.

4. Give service quickest than before, because of ICT implementation, like use barcode tool, member card, find the books rapidly.

5. The future, the ICT implementation must improve to service on line, like to order some books from internet connection so that people freely from cost of transport, just to borrow some books.

6. There is a facility to learn English that grow to community that called Delta English Club. The club progressive to make program and invite native speaker to practice English.

7. There are almost 20.000 collection book and grow to bigger.

Although the Public Library grow to excellent service, but still need donator to come in order to support some books and ICT infrastructure, because the Public Library is center of education service that give service without paying.

To know more about Sidoarjo regency, visit free here:

http://www.sidoarjokab.go.id/

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The simple office of Public Complain Center

The performance of Public Complain Center Secretariat

Bureaucracy Sidoarjo opens their heart through ICT

By Erny Setyawati

Sidoarjo regency is small regency not far from Capital city Surabaya. Sidoarjo is popular with shrimp and milk fish symbol has many problems now, especially hot volcano mud that prediction never stops until 30 years. Although facing hard problems but the Government still have commitment to improve public service.
Based on government program that bureaucracy should improve the public service, the Sidoarjo bureaucracy begins using Information Communication Technology as tool to support public services. They begin with simple way. Realized that public is important role to control government policy, the regent of Sidoarjo ,Win Hendrarso decided to create Public Complain Center.
Win hendrarso is sure that through Public Complain Center, public can give aspirations, complains without barriers, so that two ways communication can build good governance. Beginning February 2004, the public can communicate with the government through email, fax, telephone, guestbook, PO Box and filling form that available at Public Complain Center secretariat at Sultan Agung street Sidoarjo ( in front of Communication and information division belong to Sidoarjo regency. The Sidoarjo regency also have gate away known as e Government by visiting http://www.sidoarjokab.go.id/ Based on the definition from world Bank that e government is refers to the use by government agencies of information technologies (such as wide area networks, the internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. Based on definition above, the Sidoarjo regency should improve e Government step by step appropriate with the definition. The implementation e Government is difficult to do, but the Regent try it. We do not care the lack of infrastructure, human resources and mindset has not changed yet, we should do some thing although only small steps.
If you want to give aspiration or complain about public service on line, you can fill here: http://sidoarjo.sytes.net/p3msda/
All of the complains and aspiration entry to the computer and distribute to many divisions that handle responsibility job. The distribution only takes a few minutes because using Information Communication Technology. The intranet network have important role for implementation the program, beside stabile software, hardware and brain ware. The public should wait for seven days to see the answers from the government, because the division should discuss with the vertical institution or province government, if needed. All the answers will publish through the gate away http://www.sidoarjokab.go.id/ , the detail information will see here, you can monitor minute to minute http://sidoarjo.sytes.net/p3msda .Indonesia still have digital divide problem, the Public Complain Center give alternative for public not familiar with ICT. The citizen can see the answer from the announcements that placed at strategies road, listening through government radio, announcements at the district and answer telephone, letter direct to customers.
Through the public complain center software, the regent can control the division and institution that quickly responds or not, because their action is valued through system (only access through intranet).
The improvement public service depending on complains decrease. Based on data appearance on http://www.sidoarjokab.go.id/ .We can make conclusion that complain from public never stable, http://sidoarjo.sytes.net/p3msda
If there are serious problems on public service that government serves, effect to the complains growing. .
Now the questions come to us, does the Public Complain Center improve the public trust? The answer is confusing, because as matter of fact, the demonstrations grow and never stops. The media critic becoming grow also, because Indonesia is democracy state. The Public Complain Center is only alternative to make communication with Policy holders at Sidoarjo Regency.

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Moving bus with drive thru fasility

One roof payment services for car and motorcycle tax

By Erny Setyawati

E Government grows rapidly after the state government launched the President instruction number 3, 2003 about the e Government regulation. The regulation helps the Regency and municipality pursue their dream to implement e Government.
Generally, the regency and municipality implement Information Communication Technology for public services supporting, because the Government has tree function, Government to citizen (G to C ), Government to Business (G to B ) and Government to Government (G to G). The main function as Public Services, the East Java Province has becoming pilot project for public services at Indonesia since 2005. Based of the reasons above, Regency and municipality at East Java eager to use ICT to support public services. The Samsat office is example for implementation of e Government.
Car and motorcycle taxis are become the best support for incoming at East java Indonesia. They create how to make easy to customers for paying taxis. The Samsat or Sistim Pelayanan Satu Atap ( One roof public services system office) that joint venture between Dinas Pendapatan Propinsi Jawa Timur and Police institution.
The Samsat office that gives services to people live at Surabaya, Sidoarjo, Gresik and Mojokerto make people easy to pay taxis without care where they pay. They give services by drive thru system. They use the big bus to give services to people with ICT supporting that on line to main offices. Therefore, the customers just give identity cards (KTP) and motorcycle or car identity (STNK) for paying taxis. It only takes a few minutes to process.
The customers just wait for a few minute in the car and go away without difficulties.
The information about Dinas Pendapatan Jatim, you can access on here:
http://www.dipendajatim.go.id
There is also short message info that creates for people are familiar with cellular phone. You will get information about:
1. Motor police number
2. Car ad motor model
3. Type and trade mark
4. Made of year
5. Color
6. Limited date payment
7. Motorcycle and car tax
8. The cost for changing belonging car, motorcycle
9. Payment statues
10. Jasa Raharja Insurance
11. KB Samsat.

The short message also gives information when the limited time, you should pay the taxis.
Although, the payment taxis can not do on line, through internet, but the Samsat receives BCA debit card, visa and master card at Location payment.
The eagerness to implement e Government for public service at Samsat, can help improving public services at government.
Although e Government implements step by step, but the reality can help to make easy government services, transparency and cut bureaucracy.

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Erny is freelance writer in a few Electronic Magazine, include
http://www.ezinesarticle.com that give her much experiences in English writing.
She is so familiar with English language although English is foreign language at her country Indonesia. She has been writing on line since 2004 although began to write off line since child. Realize that writing become her passion, she creates Bali Global Market Ezine that you can visit here: http://www.baliglobalmarket.com
Bali Global Market give information about Internet marketing solution and tips and strategies to be success on business on line, international business focus, guiding for new comers for home business and others interesting business on line information. She also writes tourism at Indonesia, especially Bali. “I admire Bali Culture and Hindu religion, although international culture come there without stopping”, she said some day. They can keep them purely. Let’s visit our Bali tourism on here: http://www.baliglobalmarket.com/goaround.htm
Based on her experiences as local government employer that handles Information Communication Telecommunication ( ICT ) at Sidoarjo local government and to be writer on line almost for three years, she begins realize that ICT have important function at her country. The digital divide problem, the high cost internet connection and the lack infrastructure to support ICT, purse her to write the improvement of e Government at Indonesia. She is sure that implementation of e Government can force the State government to publish transparency good regulation.