The simple office of Public Complain Center

The performance of Public Complain Center Secretariat

Bureaucracy Sidoarjo opens their heart through ICT

By Erny Setyawati

Sidoarjo regency is small regency not far from Capital city Surabaya. Sidoarjo is popular with shrimp and milk fish symbol has many problems now, especially hot volcano mud that prediction never stops until 30 years. Although facing hard problems but the Government still have commitment to improve public service.
Based on government program that bureaucracy should improve the public service, the Sidoarjo bureaucracy begins using Information Communication Technology as tool to support public services. They begin with simple way. Realized that public is important role to control government policy, the regent of Sidoarjo ,Win Hendrarso decided to create Public Complain Center.
Win hendrarso is sure that through Public Complain Center, public can give aspirations, complains without barriers, so that two ways communication can build good governance. Beginning February 2004, the public can communicate with the government through email, fax, telephone, guestbook, PO Box and filling form that available at Public Complain Center secretariat at Sultan Agung street Sidoarjo ( in front of Communication and information division belong to Sidoarjo regency. The Sidoarjo regency also have gate away known as e Government by visiting http://www.sidoarjokab.go.id/ Based on the definition from world Bank that e government is refers to the use by government agencies of information technologies (such as wide area networks, the internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. Based on definition above, the Sidoarjo regency should improve e Government step by step appropriate with the definition. The implementation e Government is difficult to do, but the Regent try it. We do not care the lack of infrastructure, human resources and mindset has not changed yet, we should do some thing although only small steps.
If you want to give aspiration or complain about public service on line, you can fill here: http://sidoarjo.sytes.net/p3msda/
All of the complains and aspiration entry to the computer and distribute to many divisions that handle responsibility job. The distribution only takes a few minutes because using Information Communication Technology. The intranet network have important role for implementation the program, beside stabile software, hardware and brain ware. The public should wait for seven days to see the answers from the government, because the division should discuss with the vertical institution or province government, if needed. All the answers will publish through the gate away http://www.sidoarjokab.go.id/ , the detail information will see here, you can monitor minute to minute http://sidoarjo.sytes.net/p3msda .Indonesia still have digital divide problem, the Public Complain Center give alternative for public not familiar with ICT. The citizen can see the answer from the announcements that placed at strategies road, listening through government radio, announcements at the district and answer telephone, letter direct to customers.
Through the public complain center software, the regent can control the division and institution that quickly responds or not, because their action is valued through system (only access through intranet).
The improvement public service depending on complains decrease. Based on data appearance on http://www.sidoarjokab.go.id/ .We can make conclusion that complain from public never stable, http://sidoarjo.sytes.net/p3msda
If there are serious problems on public service that government serves, effect to the complains growing. .
Now the questions come to us, does the Public Complain Center improve the public trust? The answer is confusing, because as matter of fact, the demonstrations grow and never stops. The media critic becoming grow also, because Indonesia is democracy state. The Public Complain Center is only alternative to make communication with Policy holders at Sidoarjo Regency.

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technorati tags: volcano government e government service public ict policy aspiration. complain barrier communication email telephone world bank agency (technology+network ) mobile computing, relation. intranet jobs

Moving bus with drive thru fasility

One roof payment services for car and motorcycle tax

By Erny Setyawati

E Government grows rapidly after the state government launched the President instruction number 3, 2003 about the e Government regulation. The regulation helps the Regency and municipality pursue their dream to implement e Government.
Generally, the regency and municipality implement Information Communication Technology for public services supporting, because the Government has tree function, Government to citizen (G to C ), Government to Business (G to B ) and Government to Government (G to G). The main function as Public Services, the East Java Province has becoming pilot project for public services at Indonesia since 2005. Based of the reasons above, Regency and municipality at East Java eager to use ICT to support public services. The Samsat office is example for implementation of e Government.
Car and motorcycle taxis are become the best support for incoming at East java Indonesia. They create how to make easy to customers for paying taxis. The Samsat or Sistim Pelayanan Satu Atap ( One roof public services system office) that joint venture between Dinas Pendapatan Propinsi Jawa Timur and Police institution.
The Samsat office that gives services to people live at Surabaya, Sidoarjo, Gresik and Mojokerto make people easy to pay taxis without care where they pay. They give services by drive thru system. They use the big bus to give services to people with ICT supporting that on line to main offices. Therefore, the customers just give identity cards (KTP) and motorcycle or car identity (STNK) for paying taxis. It only takes a few minutes to process.
The customers just wait for a few minute in the car and go away without difficulties.
The information about Dinas Pendapatan Jatim, you can access on here:
http://www.dipendajatim.go.id
There is also short message info that creates for people are familiar with cellular phone. You will get information about:
1. Motor police number
2. Car ad motor model
3. Type and trade mark
4. Made of year
5. Color
6. Limited date payment
7. Motorcycle and car tax
8. The cost for changing belonging car, motorcycle
9. Payment statues
10. Jasa Raharja Insurance
11. KB Samsat.

The short message also gives information when the limited time, you should pay the taxis.
Although, the payment taxis can not do on line, through internet, but the Samsat receives BCA debit card, visa and master card at Location payment.
The eagerness to implement e Government for public service at Samsat, can help improving public services at government.
Although e Government implements step by step, but the reality can help to make easy government services, transparency and cut bureaucracy.

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technorati tags: government e government governance good governance state government regency east java regency east java municipality public public service business government business government government tax (tax + payment service ) pilot project car motorcycle, master card. visa cards

Erny is freelance writer in a few Electronic Magazine, include
http://www.ezinesarticle.com that give her much experiences in English writing.
She is so familiar with English language although English is foreign language at her country Indonesia. She has been writing on line since 2004 although began to write off line since child. Realize that writing become her passion, she creates Bali Global Market Ezine that you can visit here: http://www.baliglobalmarket.com
Bali Global Market give information about Internet marketing solution and tips and strategies to be success on business on line, international business focus, guiding for new comers for home business and others interesting business on line information. She also writes tourism at Indonesia, especially Bali. “I admire Bali Culture and Hindu religion, although international culture come there without stopping”, she said some day. They can keep them purely. Let’s visit our Bali tourism on here: http://www.baliglobalmarket.com/goaround.htm
Based on her experiences as local government employer that handles Information Communication Telecommunication ( ICT ) at Sidoarjo local government and to be writer on line almost for three years, she begins realize that ICT have important function at her country. The digital divide problem, the high cost internet connection and the lack infrastructure to support ICT, purse her to write the improvement of e Government at Indonesia. She is sure that implementation of e Government can force the State government to publish transparency good regulation.